Responsible Gaming at 3999but

1 Our Commitment to Responsible Gaming

At 3999but, responsible gaming is not a compliance checkbox — it is a core value that shapes every feature of our platform. We believe that gambling, when approached in the right spirit, is an entertaining leisure activity. However, we are fully aware that for some players, gambling can become problematic, and we take our duty of care to all 3999but members seriously.

Our responsible gaming framework is built on three pillars: prevention, protection, and support. Prevention means ensuring that only eligible adults can register and play at 3999but. Protection means providing practical tools that every player can use to manage their gaming activity before it becomes a concern. Support means making it easy for any player who is struggling to access help, both from our own team and from professional organisations, quickly and without judgement.

Every member of the 3999but team — from our customer support agents to our technical developers — is trained to recognise signs of problem gambling and to respond appropriately. We run continuous monitoring of account activity to proactively identify players who may be at risk, and we will always reach out if our systems flag a concern, rather than waiting for the player to come to us.

2 Age Restriction & Verification

3999but strictly enforces an 18+ age policy across all of its services, including casino games, live casino, sports betting, cricket markets, slots, and any other feature available on the platform. It is illegal for anyone under the age of 18 to use 3999but's services, and we take all necessary steps to enforce this policy rigorously.

Why We Verify Age

Age verification is one of the most important safeguards we operate. Gambling can be particularly harmful to young people, whose decision-making faculties are still developing. By confirming that every registered player is at least 18 years of age before they are permitted to deposit or play, 3999but ensures that our platform is used only by adults who are capable of making informed choices about their gaming activity.

How Age Verification Works at 3999but

• Every new player must provide their date of birth during the registration process. Players who declare an age below 18 cannot complete registration.
• Before any withdrawal can be processed, 3999but requires all players to complete a full Know Your Customer (KYC) verification, which includes submission of a government-issued National Identity Card (NID), passport, or driving licence confirming the player's date of birth.
• Where our systems flag a discrepancy between a declared date of birth and other account information, the account will be suspended pending further verification.
• Players who are found to have provided false age information during registration will have their accounts permanently closed and all funds in the account will be handled in accordance with our Terms & Conditions.

4 Self-Assessment

Honest self-reflection is one of the most effective early interventions for problem gambling. The questions below are adapted from widely recognised responsible gaming assessment frameworks. Take a moment to consider each question honestly. If you answer "yes" to two or more, we strongly recommend using our player protection tools or reaching out to our support team.

6 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at 3999but. It allows you to block your own access to the platform entirely for a defined period. 3999but treats all self-exclusion requests with the utmost seriousness, and we process them as a matter of absolute priority.

Available Self-Exclusion Periods

• 6 months — suitable if you feel you need an extended break to regain perspective
• 1 year — suitable if your gambling has been causing consistent problems over an extended period
• 3 years — suitable for more serious situations where a long-term break is clearly needed
• Permanent exclusion — irreversible closure of your account with no possibility of re-registration

What Happens When You Self-Exclude

• Your account is immediately suspended — you cannot log in, deposit, or place any bets from the moment your request is confirmed.
• All pending promotional communications from 3999but — including bonus offers, game notifications, and marketing emails — are stopped for your account.
• Any balance remaining in your account at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, or bank transfer) within 5 business days.
• Your self-exclusion is logged in our system and cannot be reversed or overridden — not even by our customer support team — during the exclusion period.
• For permanent self-exclusion, your account data is retained for the legally required periods as described in our Privacy Policy, but the account will never be reopened.

How to Request Self-Exclusion

To initiate self-exclusion, send an email to support@3999but from your registered email address with the subject line "Self-Exclusion Request". Include your registered full name, your account username, and your chosen exclusion period. Our responsible gaming team will confirm receipt within 1 hour and complete the exclusion within 24 hours of your request, Bangladesh Standard Time (BST, UTC+6).

7 Protecting Minors

Preventing access by minors is one of 3999but's most fundamental responsibilities. In addition to our own verification procedures, we strongly encourage parents and guardians across Bangladesh — particularly in Dhaka, Chittagong, Sylhet, and other major cities where mobile internet usage among young people is high — to take proactive steps to prevent children from accessing online gambling services.

Recommended Steps for Parents and Guardians

• Install a reputable parental control or content filtering application on any shared device to block access to gambling websites, including 3999but.
• Keep your 3999but account credentials — including your username and password — strictly private. Do not write them down in locations accessible to children.
• Do not allow children to use devices on which you remain logged in to 3999but or any other gambling platform.
• Enable device-level screen time controls (available on Android and iOS) to restrict the hours during which children can access internet applications.
• Talk to children and young people in your household openly about the nature of gambling and its financial risks, in age-appropriate terms.

Parental Control Resources

A range of free and paid parental control tools are available for devices commonly used in Bangladesh, including Android smartphones and tablets. These tools can block access to specific websites and categories of content, and many include usage reporting features. We recommend researching options suitable for the devices in your home.

8 Support & Resources

If you are concerned about your own gambling behaviour, or if someone close to you is struggling with a gambling problem, it is important to reach out for support. You do not have to manage this alone. Below are the ways in which 3999but can help, along with guidance on seeking additional professional support.

Contact 3999but Responsible Gaming Team

Professional Help and Guidance

For players in Bangladesh who need professional support beyond what 3999but can provide, we encourage you to seek assistance from qualified counsellors and mental health professionals. Speaking with a doctor, psychologist, or trusted community leader — whether in Dhaka, Chittagong, Sylhet, or any other city across Bangladesh — is a positive and courageous step. Many people find that a combination of self-help tools, professional counselling, and peer support delivers the most effective long-term results.

Key principles to keep in mind when seeking help:

• Problem gambling is a recognised behavioural condition — it is not a personal failing or a character flaw.
• Early intervention produces significantly better outcomes than waiting until the situation has become severe.
• Family and social support networks play an important role in recovery — consider speaking openly with trusted family members in your household.
• Combining account-level tools (deposit limits, self-exclusion) with professional support gives you the best chance of regaining full control.
• Recovery is possible — many people successfully overcome gambling problems and go on to enjoy healthy, fulfilling lives.

Guidance for Friends and Family

If you are concerned about the gambling behaviour of a family member or friend, the most helpful thing you can do is approach the conversation with compassion rather than judgement. Avoid ultimatums in the initial stages. Express your concern calmly and specifically, focusing on the impact you have observed rather than labelling the person. Encourage them to use the responsible gaming tools available at 3999but and to speak with a professional. You can also contact our support team on behalf of an account holder to request that we reach out to them proactively.